Business Intelligence (BI)

Michaels Companies Inc. is tailoring its promotions, markdowns and prices to current customer demand.

The arts and crafts retailer is deploying Revionics merchandising solutions including the vendor’s promotions, markdown and price suites.

A very real challenge for retailers — who now market to the most technology-enabled, in-control shoppers ever — is to avoid the promotional downward spiral vortex and sidestep the vicious “race to the bottom” on competitive pricing. These traps severely erode margins, profits and brand image.

Increased customer expectations for a seamless front-end experience, as well as the “Amazon effect,” are having a significant influence on retailers’ back-end systems and operations.

According to a new study of 24 senior retail supply chain executives from Auburn University’s Center for Supply Chain Innovation, the Retail Industry Leaders Association (RILA) and Checkpoint Systems, “The State of the Retail Supply Chain,” 81% of respondents are either using, developing or investigating integrated demand planning.

Oracle is releasing latest version of its Micros Workstation POS hardware suite with an eye toward supporting a seamless customer experience.

Oracle Micros Workstation 6 hardware solutions are designed to serve as an aggregation point to deliver digital content to store associates and customers. As a result, the POS applications can help retailers provide in-store omnichannel features such as personalized promotions and transactions, clienteling, and “endless aisle” access to a full range of inventory.

Arby’s Restaurant Group has exceeded its own goal for energy reduction, and also cut its water consumption, for a combined energy-related savings of $20.4 million from 2011-2015.

The company announced that as of Dec. 31, 2015, it reached 15.2% total energy reduction per company-owned restaurant from a 2011 baseline, exceeding the “15 Percent By 2015” energy savings goal the company set for itself in 2012.

In addition, Arby’s achieved an 8.6% reduction in water consumption per company-owned restaurant from 2011-2015.

Discount online apparel/accessories retailer Bluefly knows how important looking good is, but also knows there needs to be real quality beneath the shiny veneer.

To that end, Bluefly is partnering with solution providers including Mozu and DynamicAction to overhaul its e-commerce site and mobile app, from the user interface to the underlying architecture.

Half of retailers are unprepared for future labor challenges.

That’s according to a new survey of more than 250 U.S. store managers by JDA Software Group, which finds that a perfect “labor” storm is brewing for retailers — one fueled by ever-expanding customer needs, increasing complexity and new and shifting labor regulations.

Retailers estimate they could earn an extra 10% in revenue — which translates into $100 million annually for a $1 billon company — by offering customers and employees a highly individualized experience.

That’s one of the key retail takeaways of new report by Oracle, which surveyed 300 C-level executives across 10 industries to understand how prepared organizations are to address the fact that consumers increasingly expect, and even demand, to have it their way—whether shopping, communicating, working, or enjoying leisure time.