Artificial Intelligence

Always in search of more efficient, cheaper delivery methods, Amazon is exploring a new avenue.   The online giant has created a think tank that is evaluating how driverless vehicles could improve package delivery speeds, according to NewsMax.   The group, which is comprised of 12 members, began brainstorming on the initiative more than a year ago. However, the group is not designing a fleet of driverless vehicles.   

Digital shoppers enthusiasm for buying beauty products online doesn’t translate into retailer loyalty.    While online sellers of beauty and personal care products continue to capture more market share, online shopper loyalty seems to be elusive, according to report by A.T. Kearney.    

Walmart’s tech start-up has added a new leader.   The retail giant’s newly launched startup investment arm, called Store No. 8, has named Jenny Fleiss as one of its chief executives, according to Reuters. Fleiss is the co-founder and former head of business development for Rent the Runway.   

A convenience store giant has a solution that it hopes will solve a labor shortage — and simultaneously speed up checkout.   7-Eleven Japan is teaming up with four other major convenience store operators in the country to introduce radio frequency identification (RFID)-based point-of-sale solutions — a move that will automate the checkout experience and fight an employee shortage, according to Bloomberg.  

As recently as the 1990s, the only real form of text-based communication with customers was via email. Today, consumers have a range of social platforms they use to effortlessly communicate — and they expect their shopping experiences to be effortless and, more importantly, seamless across channels as well.    

Target Corp. is losing a senior digital executive.   Casey Carl, chief innovation and strategy officer, is leaving the retailer, effective May 5. His departure, first reported by The Minneapolis Star-Tribune, comes as the chain has been reducing some of its innovation initiatives, including a store of the future with robots, to focus on efforts that have a faster payback.   

Senior executives must be ready to tackle the legal and business risks associated with cyberthreats — even before they happen.   This means companies must establish enterprise-wide tactics to identify risks, appraise response metrics and apply company-specific risk mitigation strategies, according to the “2017 Data Security Incident Response Report,” from BakerHostetler. The study analyzed more than 450 cyber incidents that the firm handled last year.   

UPS is taking steps to improve order accuracy.   A new program called Preload Smart Scan notifies workers if they have placed an item in the wrong delivery vehicle. Historically, these snafus forced drivers to travel miles out of their way to correct the mistakes.