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Artificial Intelligence

  • What the Age of the Connected Customer Means for Brick-and-Mortar Retailers

    For years, retail was neatly divided into two categories: e-commerce and brick-and-mortar. But with the advent of smartphones, digital and physical worlds are melding together, creating a new retail environment in which almost every customer journey involves both online and offline activity. This is particularly true for Generation Z consumers, the first generation to have grown up with digital technologies at their fingertips and who now make up 25% of the total U.S. population.  

  • Accessories retailer aims to give stores a local feel

    Sunglass Hut is making a strategic move to evolve its brick-and-mortar experience.   The sunglass retailer has added a a cloud-based merchandising system across its stores in Australia and New Zealand that helps each store localize and personalize its product mixes to create a shopping experience that feels custom-tailored.   

  • Accenture: Traditional loyalty programs waste ‘billions’ in digital age

    Organizations are throwing away billions of dollars annually on customer loyalty programs that just don’t work like they used to.   This was revealed in the Accenture report, “Seeing Beyond the Loyalty Illusion: It’s Time You Invest More Wisely.” The study gauges the experiences and attitudes of 25,426 consumers around the world about their current loyalty relationship with brands and organizations.  

  • Study: Connected devices present major cyber-security risk

    It seems information security programs are not keeping up with the pace of evolving cyber-threats.   As more companies support Internet of Things (IoT) and bring-your-own-device (BYOD) programs, they become bigger targets to savvy cyber-criminals. This threat grows more serious when 66% of IT security professionals aren't sure how many devices are even in their environment.  

  • Profit Hunting: How to use analytic insights to drive profitable growth

    Consumers in recent years have shown a seemingly insatiable appetite for special offers and discounts. During the holiday season, retailers generated billions of dollars by rolling-out high-profile promotional strategies – but was this activity actually profitable?   For many retailers, the holiday season lead to significant profit erosion. According to DynamicAction’s Retail Index, 44% of all orders last year were sold on promotion. At the same time, however, retailers saw a 24% reduction in margins.   

  • Report: A new two-legged robot is walking onto the home delivery scene

    A group of engineers from Oregon State University think it has a solution to solve the home delivery puzzle.  

  • Report: Malware attacks drop, but ransomware, IoT threats increase

    As malware attacks drop, it is becoming clear that cyber-criminals’ weapons of choice are shifting — and retailers need to be ready.   That’s “2017 SonicWall Annual Threat Report,” which is compiled from data collected throughout 2016 by the SonicWall Global Response Intelligence Defense (GRID) Threat Network. This includes daily feeds from more than 1 million security sensors in nearly 200 countries and territories.  

  • Google pulls plug on hands-free payments

    The mobile payments landscape just lost one competitor — for now.   Google announced that it was ending its “Hands Free” payments pilot as of Wednesday, Feb. 8. The program, which launched in the San Francisco Bay Area in March 2016, enabled users to pay for goods and services without having to take out their phone, VentureBeat said.   
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