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Gifting retailer to launch ‘voice-activated’ shopping
1-800-Flowers.com continues to embrace the conversational commerce game. The gifting brand is preparing to launch a program that will enable its customers to place orders via Google Assistant on their Android phones and iPhones. Using their voice or text, they can access a menu of gifting categories, and place orders for delivery nationwide. The service also enables users to specify same-day delivery or schedule a gift’s arrival for a future date. -
Study: More than half of retailers ready for AI
In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI). This was according to the third quarterly “2017 E-commerce Performance Index,” a report from SLI Systems. According to the data, 54% of companies reported they are using or plan to add AI in the future. The largest group of these respondents (20%) expect to add AI within the next 12 months.

