Artificial Intelligence

Baseball’s great accidental philosopher Yogi Berra once said, “If you don’t know where you are going, you might wind up someplace else.” In the retail business, knowing where you’re going means understanding sales, inventory, promotions, pricing, and assortment.

Walmart wants to use drones to check warehouse inventory and assist with curbside pickup and delivery services, and has applied for permission from regulators to do so, according to CNBC. “Drones have a lot of potential to further connect our vast network of stores, distribution centers, fulfillment centers and transportation fleet,” company spokesman Dan Toporek told CNBC. “There is a Walmart within five miles of 70% of the U.S.

With a tremendous swath of the retail economy moving to or exclusively launching online, is the traditional role of the brick-and-mortar salesperson becoming obsolete?

Studies show consumers consistently gather information and make educated decisions when making everyday purchases through online research at home or via mobile comparison shopping. In fact, today the Internet influences more than half (52%) of U.S. retail sales – and is expected to grow to 64% by end of 2015.

When it comes to respecting their privacy, consumers are less than satisfied with the retailers they shop.

According to analysis of social sentiment of more than 220,000 consumers by Capgemini Group, “Privacy Please: Why Retailers Need to Rethink Personalization,” 93% of all consumer sentiment on retail privacy was negative

It appears fraudsters are shifting their tactics online even in advance of the migration of in-store POS to EMV compliance.

The U.S. Retail Fraud Survey 2015 has reported a substantial increase in online credit card fraud. Published by Retail Knowledge and sponsored by cash handling technology provider Volumatic, the survey shows the biggest area of online loss remains, overwhelmingly, from the fraudulent use of credit cards (66%).

IBM is looking to give retailers an edge in dealing with the effects of the weather, with help from the Internet of Things (IoT).

The technology firm has entered into an agreement to acquire The Weather Company’s B2B, mobile and cloud-based web properties, including WSI, weather.com, Weather Underground and The Weather Company brand.

The Internet of Everything (IoE) has moved from vision to reality in retail and food industries, creating a “Connected Food” movement that is transforming everything from the way consumers shop, to how products are sold and how retailers can run their businesses.

The mobile payment arena keeps getting more crowded.

Two weeks after U.S. bank Capital One partnered with MasterCard and Visa to offer contactless mobile payment capability in its Capital One Wallet app, another major bank plans to offer a mobile payment app.

J.P. Morgan Chase & Co. is launching Chase Pay, a tokenized mobile payment service for in-store, in-app and online purchases. Interestingly, Chase is partnering with MCX, a retailer-backed mobile payment consortium, as its premier partner.

Alibaba Holding Group Inc. profits surged as a result of a one-time benefit in the second quarter of fiscal 2016, while mobile sales boosted revenue.

A revaluation of Alibaba’s holding in its Alibaba Health Information Technology Ltd. subsidiary drove year-over-year net income growth of 657% to $3.57 billion, from $480 million.

A new study from Juniper Research has found that the increased rollout of contactless payment services using fingerprint scanners will push the number of biometrically authenticated transactions to nearly 5 billion by 2019, up from less than 130 million this year.

The research observed that at present, only two services, Apple Pay and Samsung, used fingerprint scanners for authentication, with availability currently limited to the U.S. and U.K. for the former, and the U.S. and South Korea for the latter.