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Machine Learning

  • Macy’s tests in-store artificial intelligence tool

    It won’t help you find Pikachu, but a new mobile tool from Macy’s will assist shoppers in navigating the store.   The department store retailer is piloting “Macy’s On Call,” a solution that lets in-store customers use their mobile phones to interact with an artificial intelligence (AI) platform powered by IBM Watson. The Satisfi intelligent engagement platform provides the connection between the mobile tool and the Watson platform.  

  • Pizza Hut engages customers in conversation

    Everyone loves to talk about pizza, and Pizza Hut is turning that tendency into a consumer touchpoint.  

  • LIGHTING REBATE TRENDS

    About two-thirds (64%) of the United States is covered by prescriptive lighting rebates, according to BriteSwitch, a rebate fulfillment company. These rebates can significantly reduce the installed cost of new lighting in existing buildings and improve payback by 20% to 25%, which would reduce a two-year payback to about 1.5 years.

  • Pinterest ramps up shopping efforts — and adds some cool new tools

    Pinterest is making it easier for consumers to shop and buy on its site.    The company, which claims 100 million monthly users, on Tuesday unveiled a collection of new tools, called “Shopping with Pinterest,” that includes visual search technology that lets people search for similar items shown featured in a pin (post).   

  • How Robots are Transforming Retail

    The retail industry has reached a point of progress with robotics where it is not enough to look at how robots will drive business transformation, but at how they are already doing so.
     
    Following are three key retail areas where robots have already begun to make their presence felt:
     
    Fulfillment and Distribution

  • Session Spotlight: Construction Goes High Tech

    Although the construction industry lags other major verticals in IT spending, technology is still having a dramatic impact on the practice.

    “We are at the intersection of technology and buildings,” said James M. Benham, CEO of construction technology firm JBKnowledge.

  • 5 reasons Facebook will have a major impact on CRM

    Facebook has been getting a lot of attention for recent updates which make it more of a direct customer engagement tool. The attention is deserved, as Facebook is on its way to becoming a vitally important CRM platform. Here are five reasons why.   1. Everyone is doing it

  • TechBytes: Five reasons Facebook will have a major impact on CRM

    Facebook has been getting a lot of attention for recent updates which make it more of a direct customer engagement tool. The attention is deserved, because Facebook is on its way to becoming a vitally important CRM platform. Here are five reasons why.

    Everyone is doing it

  • eBay brings better offers to the surface

    Online retail platform eBay wants to ensure consumers can quickly find the most relevant items at the best prices.   eBay is unveiling several types of new browsing modules and approaches to surfacing goods that go beyond traditional keyword search results. The new modules take advantage of structured data that is now foundational on the eBay platform.  

  • Facebook wants to support your customer engagement

    Retailers have long been interacting with customers via Facebook, but the social network is making a big push to become a full-fledged CRM platform.

    Among the announcements Facebook made at its F8 developers conference this week was a beta release of its Messenger chat platform with bots and a new Send/Receive application programming interface (API).

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