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Machine Learning

  • Top IT Concerns for 2017

    Turning big data, social media challenges into growth opportunities

    As 2017 gets underway, digital disruption continues to drive — and transform — the industry.

    Besides creating a more consumer-centric, web-enabled shopping experience, digital innovations — from the Internet of Things to mobility to social media — are altering retail operations. They are also generating new challenges that retailers are unaccustomed to, or worse, still unprepared for.

  • Three Ways AI Can Enhance Customer Experience

    At its recent I/O 2016 developer festival, Google signaled its intent to embrace artificial intelligence. With Google’s fall release of the Pixel phone and, more important, its Assistant, the transition to an AI-powered future is underway.  

  • 7-Eleven completes first month of drone deliveries

    7-Eleven has completed 77 autonomous drone deliveries to customer homes in the United States.   Through its collaboration with Flirtey, a service that supports commercial drone deliveries to customer homes in the United States, the convenience store chain conducted regular weekend deliveries to mobile shoppers during November. A dozen select shoppers used a custom app to place orders, which were fulfilled from a dedicated 7-Eleven store, the company said.  

  • Five Reasons Social Retailing Will Explode in 2017

    For a long time, social wasn’t a closed-loop system; but with the shift of e-commerce to mobile-first, brands can now use the data and features of social media to create hyper-personalized connections that get users to buy. And as a result, retailers can better track in-channel purchases, as well as multi-touch attribution.   

  • Global retailer in new agreement with First Insight

    At a time when consumers have been trained to hold out for the sale, lingerie retailer Etam has entered into a partnership with First Insights designed to empower the brand to get the product and price right the first time.       

  • IDC Retail Insights: Top 10 Predictions for Global Retail

    The need for digital transformation, more integrated IT and operations, business security, and rethinking the future of work are among the themes that dominate IDC Retail Insight’s top 10 predictions for worldwide retail 2017.   While the predictions largely focus on the near- to mid-term (2017–2020), the impact, in some instances, will be felt for years to come, according to IDC. Most of the predictions refer to a continuum of change within the wider ecosystem of the retail industry and global economy.

  • How a big data firm may have helped Trump win the election

    The Trump campaign hired a British data firm that collects data gleamed from such sources retailers’ loyalty cards to help target potential voters.   

  • IBM Watson brings Staples’ ‘Easy Button’ to life for businesses

    Staples is working on bringing the “on-demand” world to businesses.  

  • Alibaba co-founder urges China to use big data to fight cyber-crimes

    Alibaba’s co-founder has a solution to ward off harmful cyber-attacks across China.   The online platform’s co-founder Jack Ma proposed that the nation’s top security bureau use big data to prevent crime — an announcement that endorses China’s budding efforts to build an unparalleled online surveillance system, according to Bloomberg.  

  • Retail Innovation: Tapping into the Tech Ecosystem

    Many retailers could be forgiven for thinking that their biggest challenge – satisfying the changing expectations of a digital-savvy and fickle customer base – just keeps on getting harder.  
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