Machine Learning

Amazon is expanding its distribution fleet in the Wolverine state in a big way.   The online giant plans to open an 855,000-sq.-ft. fulfillment center in Romulus, Michigan — it’s second in the state. The facility will create more than 1,500 new full-time associate roles.    Associates will pick, pack, and ship smaller customer items, such as books, electronics and toys. However, these tasks will be streamlined by technology from Amazon Robotics, a wholly-owned subsidiary of Amazon.com. 

Chain Store Age recently spoke with Hiro Yoshikawa, CEO and co-founder of Treasure Data. He discussed how a new level of customer data analysis can improve the customer experience.

How has unified commerce and digitally influenced retail stepped up the game on data management?

eBay is making it easier for mobile shoppers to browse its massive product catalog.    The online merchant is adding two new solutions that rely on pictures instead of words to help customers search its online offering of 1.1 billion items. The tools, which are supported by artificial intelligence and machine learning, will help mobile shoppers pinpoint — and purchase — merchandise faster.   

The nation's largest retailer is working on technology to enable store associates to respond more quickly to potential customer service issues.   The chain is developing facial recognition technology to detect frustrated or unhappy shoppers, according to a report by Business Insider. The technology uses video cameras at checkout lines that monitor customers' facial expressions and movements to identify varying levels of dissatisfaction, according to a patent filing, the report said.   

Consumers may want a more personalized shopping experience, but some efforts in this regard creep them out.      

Pinterest is giving its image-based search engine an upgrade.   Pinterest introduced Lens in February. Since then, users have been pointing their mobile cameras at objects they see out in the real world, from apparel and accessories to decor, and Lens serves up similar styles or related information on their mobile device’s screen.   

With fraudulent card-not-present (CNP) transactions on the rise, losses will become staggering over the next five years.    Retailers stand to lose $71 billion globally by 2022, driven by a number of factors, such as the United States' shift to Europay, MasterCard and Visa (EMV) chip cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud. This was according to “Online Payment Fraud: Emerging Threats, Key Vertical Strategies & Market Forecasts 2017-2022,” a report from Juniper Research. 

Convenience-store giant 7-Eleven is opening a store that allows customers to pay simply with a wave of their hand.  

Walmart is no stranger to innovation. However, when defining the secret to the company’s success, Walmart’s chief executive Doug McMillon said he just has to look within the company’s proverbial four walls.  

Yes, it’s official. The robotics revolution is coming to retail, as it is in many industries. I know robots roaming store aisles probably still sounds like something from “Back to the Future,” however, within a decade, I’m confident they will be such a normal part of the store experience we will find it hard to imagine life without them.