Sales & Marketing

Operating seven stores, McLendon Hardware Inc. may not seem like a top target for a customer data breach.   However, the Renton, Washington-based chain understands that no retailer of any size is immune to the risk of having sensitive customer data stolen by cybercriminals. That is why McLendon utilizes an Epicor deployment of the Hewlett Packard Enterprise (HPE) SecureData Payment security solution.  

Target Corp. is tapping into its consumer base, including kids, to stay on an upward trajectory.

Alex Cesar, who had been running JLL’s retail department in Brazil, has been hired by RKF to head up its Miami office.   “Alex will be a crucial driver of our expansion in South Florida and will strengthen the bridge between the Latin American and U.S. retail markets,” said RKF CEO Robert Futterman in announcing the move.  

Hhgregg is on the move.   The appliances, electronics and furniture retailer said it intends to open 25-30 Fine Lines appliance locations over the next two years. Hhgregg currently has 14 Fine Lines stores, including three new locations, with two in Ohio and one in Indianapolis.     

PetSmart is ensuring that it has the right back-end infrastructure to support front-end omnichannel commerce.  

A text-based “store” may sound like a flight of fancy, but Kaboom Chat is graphically bringing it to life.   The Dallas-based specialty comic book retailer is leveraging the Samus Chat text-based commerce app to offer a mobile store and informational platform. Kaboom Chat asks customers some discovery questions when they first register, which then enables the retailer to auto-populate the SMS-based store when they visit via mobile phone.  

Payment processing platform Worldpay isn’t naming names, but appears to be owning up to playing a major role in the Etsy transactional outage.   Since July 1, what Etsy has described as a third-party payments processing issue has stalled thousands or even millions of online transactions. In a running thread on the online marketplace’s “Bugs” community forum, some users have been posting that their delayed orders have gone through, but others still complain of inability to process payments.  

The Wendy's Co. is offering an update on a cyberattack it first reported in February 2016, and it contains some decidedly unsurprising details.   Wendy’s believes the breach resulted from third-party service providers' remote access credentials being compromised. This allowed access, and the ability to deploy malware, to some franchisees' point-of-sale systems. To date, Wendy’s said there has been no indication that any Company-operated restaurants were impacted.