Social Media

Shoppers engage digitally with grocers in lots of ways, from checking circulars to getting recipes. Ordering groceries, however, is not the most popular activity.

Neiman Marcus is helping its associates make sales beyond the walls of the store.

April Fools’ Day gags extend to the world of public relations.

Online clothing rental start-up FashionPass is targeting young, Instagram-loving women with a mix of hands-on personalization, back-end automation and fun fashions from hip brands.

Businesses that prioritize customer experience generate 11% higher shareholder returns.

Sally Beauty Holdings Inc. is redesigning its e-commerce website for the modern, connected shopper.

Online consumers have definite preferences about their experience, according to a new study from omnichannel marketing platform provider Episerver.

Image search site Pinterest Inc. has made it official – it intends to launch an IPO in 2019.

Tesla is reversing course on another customer-facing aspect of its business.

Sen. Elizabeth Warren (D-MA) recently called for the government to break up Amazon, Google, and Facebook, and three of their e-commerce competitors have specific reasons to be happy.