Survey: Customer experience shortfalls pose retailer riskBrands are often failing to deliver the experience customers want, with potentially serious consequences. Survey reveals the best perks to build consumer loyaltySome loyalty program perks are more popular than others. Survey: Consumers seek social assistance from brands Retailers should use social media for more than self-promotion. Survey: How common is mobile shopping? A new global consumer survey from iVend Retail sheds light on whether the reality of mobile shopping matches the hype. Survey: Poor customer communications carry cost Retailers need to ensure their digital communications make customers happy, according to a new survey from Broadridge Financial Solutions. Analysis: Retailers get personal with loyalty A new report from Oracle suggests personalization is a major theme for retailers developing loyalty programs. Amazon targets QVC with live shopping stream Live from Amazon – it’s a digital home shopping streaming service! Study: Retailers fall short with omnichannel offerings Many leading U.S. retailers are not delivering the type of omnichannel experience that customers want. QVC emphasizes digital convenience in new app, rebrand QVC is making its customers an offer of a more user-friendly, digitally-focused shopping environment. Birks Group offers new mobile shopping option Luxury jewelry retailer Birks Group is opening its mobile commerce business to Chinese social media/m-payment platform WeChat in its Canadian banners. Study: This type of search is growing in popularity Seeing just may be believing for an increasing number of consumers. Survey: How do consumers want to be recognized by retailers? Consumers want retailers to track them, but not necessarily in the way retailers expect. First Previous 66 67 68 69 70 Next Last
