Loyalty Marketing

Meijer is experimenting with a click and collect service at a store in its hometown of Grand Rapids, Mich., and indicating the offering will be rolled out to other markets later this year.

Grand Rapids, Mich. - Meijer is the latest retailer to test out curbside pickup of online orders. The regional mass merchandise chain is piloting a new shopping service called Meijer Curbside that lets customers pick up grocery orders curbside without leaving the car.

New York -- Teens directly command a whopping $75 billion of discretionary spending, but their wallets continue to shift from fashion and other “possession-based” categories to “shareworthy” experiences such as events and dining out. Those are among the findings of a study conducted by investment bank and asset management firm Piper Jaffrey.

Houston – Mattress Firm is partnering with cloud-based customer experience optimization platform InMoment to operate its customer satisfaction program. Mattress Firm will utilize the InMoment Experience Hub to capture customers’ first-hand experiences with the brand.

Livonia, Mich. -- Pet Supplies Plus, the nation’s largest pet retail franchise with more than 300 locations in 25 states, announced it has signed six new franchise agreements to bring its neighborhood pet store concept to Boca Raton, Florida; Tampa, Florida; Stephenville, Texas; Elizabethtown, Kentucky; Hartland, Michigan and Greenville, South Carolina.
 

Aspiring musicians with big dreams but no way to pay for them now have options thanks to a new credit initiative launched at the nation’s leading musical instrument retailer.

Guitar Center, operator of 260 stores nationwide, and Synchrony Bank, formerly GE Capital Retail Finance, reached a multi-year agreement that allows Guitar Center to provide a private label credit card program. The program is expected to launch in the third quarter of 2015 and also includes a stipulation that Synchrony Bank acquire the assets of an existing card program.

Santa Barbara, Calif. - The Walking Company, has selected Epicor Retail solutions to support a more personalized in-store customer experience. The retailer has deployed Epicor Retail CRM 7.0 to support the launch of its new loyalty program, and Epicor Retail Clienteling to support improved store associate/customer engagement.

The Walking Company is also rolling out the Epicor Retail Store Point of Sale (POS) solution across its 210-plus store retail enterprise.

Leading department store retailer Nordstrom has developed a unique approach to community giving by returning 1% of gift card sales to local nonprofit groups.

Nordstrom will use funds from gift card sales to support two giving programs: Nordstrom-directed corporate contributions and a newly-launched Employee Charitable Match program. For more than 40 years, Nordstrom selects hundreds of organizations to receive cash grants.