Loyalty Marketing

In their never-ending quest to make the store shopping experience as seamless and painless as possible, an increasing number of retailers are offering variants of curbside pickup.   This simply means consumers can order goods online and then have the items delivered to their car as they wait, usually within five to 10 minutes. Some retailers accept payment ahead of time, while others execute the transaction on the spot with a mobile POS device.  

When it comes to customer experience, not all grocery chains are created equal.
 
According to the new Customer Quotient (CQ) survey from global customer intelligence agency C Space, Trader Joe’s is the most customer-centric grocer. Conversely, Shaw’s scored the lowest of 27 options.
 

Bob Dylan sang “The Times They Are A Changin’” more than 50 years ago, but the sentiment is very current in the world of digital commerce.

Saving for retirement is like exercising or eating right. We know we’ll feel better when we do it, but many of us fail to make it a priority. It’s all too easy to put off such matters until tomorrow. But after a string of tomorrows, we’ve lost valuable opportunities that would have benefitted us in the long run.

Bob Dylan sang “The Times They Are A Changin’” more than 50 years ago, but the sentiment is very current in the world of digital commerce.

Jo-Ann Fabric and Craft Stores is promoting Chris DiTullio to senior VP, marketing and omnichannel.

While at Jo-Ann, DiTullio has served as interim senior VP, marketing; VP, e-commerce and omnichannel; VP, marketing and advertising; VP, inventory management; and director, merchandise planning.

Specialty home furnishings Bed, Bath & Beyond Inc. is expanding its omnichannel credit and CRM offerings with help from marketing and loyalty solutions provider Alliance Data Systems Corp.

Bed Bath & Beyond has signed a new long-term agreement to create a co-brand credit card program. Alliance Data will develop a tailored marketing strategy for the retailer and each of its concepts, utilizing its data-driven lifecycle marketing approach.

Under Armour is looking to elevate the shopping experience with unique fitness data.

The retailer has launched UA Shop, a mobile shopping app built on the Under Armour Connected Fitness platform. Integrating data from the company’s proprietary digital fitness community allows UA Shop to provide a deeply personalized experience based on athlete inspiration, workout history and previous purchase history.