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Loyalty Marketing

  • Analyst: Across the board adoption of Amazon Prime not imminent

    Approximately 80% of low-income households will not opt for Amazon's new discounted Prime program.    That's according to a broadlines and hardlines retail report by Gordon Haskett Research Advisors analyst Chuck Grom, which looks at Amazon, Walmart, Dollar General and Dollar Tree as Amazon announced discounted Prime membership for those on federal assistance. Here are excerpts from Grom's report:   

  • Study: Shoppers drawn to smart devices stay abreast of security

    A majority of Americans want to use connected devices to make purchases, yet they are keeping a keen eye on securing personal data.  

  • UPS: International online shopping is on the rise

    More U.S. online shoppers are buying items from international retailers. To compete against these lower prices, U.S brands to step up personalization efforts.  

  • CVS acquires regional chain

    CVS Pharmacy has expanded its footprint in Illinois.

  • Study: E-commerce returns experience critical to shopping journey

    E-commerce sales may be hitting all-time highs, but the key to success is seamless online returns processes.   This was according to “Making Returns a Competitive Advantage,” a re-port from Navar. The report is based on responses from 700 U.S. con-sumers who returned an online purchase in the past 12 months.  

  • Online giant takes on Walmart with big Prime discount

    The battle for low-income shoppers is heating up.    Amazon announced that individuals participating in government assistance programs can sign up for Amazon Prime membership at the discounted rate of $5.99 per month. The regular annual membership for Prime is $99 per year, or $10.99 a month for those who prefer to pay on a monthly basis.  

  • Michaels Q1 earnings, sales miss as competition heats up

    Increased online and offline competition is giving arts and crafts leader Michaels Cos. a run for its money.   The company's profit fell 20% to $67 million, or 38 cents a share, in the first quarter ended April 29, down from $85 million, or 34 cents a share, a year ego. Its results missed analysts' expectations.    Total sales were flat at $1.16 billion, also less than expected. Same-store sales fell 1.2%  

  • BevMo taps former Dick’s Sporting Goods exec to oversee store operations

    BevMo has made a move to further boost its store experience.   Matt Navarro was named senior VP of operations for the beverage retailer, responsible for all store operations, customer service and loss prevention. In this position, Navarro will be tasked with elevating BevMo’s in-store shopping experience, including driving customer loyalty, enhancing its service model and strengthening employee development programs.  
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