eCommerce

Amazon.com has unveiled another new feature for its second iteration of Prime Day, and customer voices will be heard.   The e-tail giant is offering exclusive Prime Day deals for Amazon Prime members who use its Alexa voice-activated artificial intelligence platform through July 12. These offers will be good for eligible shoppers who order products using their voice on Amazon Echo, Echo Dot, or Amazon Tap devices.  

Specialty arts and crafts retailer The Michaels Companies Inc. knows that customer loyalty is not its own reward.  

Customers at all of Walmart’s 4,600-plus U.S. stores can now use the Walmart Pay digital payment service.  

Customers at all of Walmart’s 4,600-plus U.S. stores can now use the Walmart Pay digital payment service.   This is an impressive feat, especially considering Walmart Pay was only announced in December 2015 and didn’t start undergoing official rollout until May 2016. While everyone agrees Walmart Pay reaching full implementation is a big deal, there is less agreement on how this will affect the digital payment landscape.  

Nordstrom has taken another step to reduce complexity in its supply chain and improve its shipping of online orders.    The retailer has bought a minority stake in DS Co., a software company that links inventory management between retailers and suppliers, the Wall Street Journal reported. The company, based in Utah, offers a cloud-based service, called Dsco, which makes it easier for suppliers to directly ship orders placed through their retail partners.   

As the largest, most diverse generation ever, it’s impossible to predict the full impact millennials will have on the retail landscape.   Unlike their older counterparts, millennials are digital natives with preferences and behaviors continuing to shake up the retail world. This poses a quandary for retailers. In n a highly competitive market, how can they engage millennials without alienating or “creeping out” older consumers?  

Payment processing platform Worldpay isn’t naming names, but appears to be owning up to playing a major role in the Etsy transactional outage.   Since July 1, what Etsy has described as a third-party payments processing issue has stalled thousands or even millions of online transactions. In a running thread on the online marketplace’s “Bugs” community forum, some users have been posting that their delayed orders have gone through, but others still complain of inability to process payments.  

Hhgregg is on the move.   The appliances, electronics and furniture retailer said it intends to open 25-30 Fine Lines appliance locations over the next two years. Hhgregg currently has 14 Fine Lines stores, including three new locations, with two in Ohio and one in Indianapolis.