eCommerce

At the recent SAP Retail Forum held in Miami, I was part of a panel discussion titled, “Creating One Experience for the Digital Consumer.” Providing a consistent, integrated online and offline experience for digital shoppers is a multifaceted task that involves many platforms.

A lot of my commentary focused on how social media in particular can prove a crucial asset in creating a unified digital customer experience. Here are three specific thoughts on social retailing pulled from the panel discussion.

Having two of something is not always better than one, especially when it comes to warehouse management systems.

“We wanted to provide the quickest means to manufacture and fulfill orders in the most cost-effective manner,” said Heather Bothern, manager of SAP applications for Harry & David, during a session at the recent SAP Retail Forum in Miami. “We needed full visibility of all materials in all locations.”

With (believe it or not) the holiday season almost upon us, it is time once again to take part in the annual ritual of crystal ball gazing and seasonal sales forecasts.

Many retailers are still on a quest to offer customers a seamless experience.

One of the retail industry’s true innovators, Staples co-founder Tom Stemberg, passed away on Friday at the age of 66.


Stemberg, who died at home after a two-year battle with gastric cancer, was considered the father of the office superstore format. With the backing of Bain Capital and its co-founder, Mitt Romney, he co-founded Staples in 1986, and went on to lead the company through a period of rapid growth to dominate the office products industry.

Amazon surpassed analysts’ expectations on Thursday, posting a 23% increase in revenue and its second consecutive quarterly profit. But according to a report by The Street, Amazon’s fast-growing cloud services business was the biggest story, bringing in $2.1 billion in revenue for the quarter. [The Street]

A veteran retailer has taken the reins at Vince, a leading-edge contemporary fashion label and retailer.

The company named Brendan L. Hoffman as CEO, effective immediately, replacing interim chief. He is the former chief executive and president of The Bon-Ton Stores Inc, a position he held from February 2012 to August 2014. Prior to that, Hoffman was CEO and president of Lord & Taylor.

Cincinnati -- Steiner + Associates and Bucksbaum Retail Properties opened their highly anticipated 1.2 million sq. ft. Liberty Center in Cincinnati. Liberty Center is one of the largest mixed-use projects to open in the U.S. this year.

One of the retail industry’s true innovators, Staples co-founder Tom Stemberg, passed away on Friday at the age of 66.


Fresh & Easy, which opened its first store in 2007 and was U.K. giant Tesco’s first U.S. venture, is closing its stores, the Los Angeles Times reported. The chain, which was never able to gain a foothold in the competitive U.S. grocery market, filed Chapter 11 in 2013, and was acquired by grocery billionaire Ron Burkle's Yucaipa Cos. with a loan from Tesco. [Los Angeles Times]