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eCommerce

  • Survey reveals retailers with best customer experience

    Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

  • Amazon drone delivery in U.S debut

  • Sporting goods retailer taps Walmart exec as COO

    Sportsman's Warehouse has named Jon Barker president and COO, effective March 31.   Barker, who holds 25 years of retail experience will direct the marketing, supply chain, operations, compliance and technology functions for Sportsman's Warehouse, and will also lead the expansion of the company's e-commerce business.   

  • Sportswear retailer streamlines trade operations in China

    Adidas Group wants to kick off its expansion in China on the right foot.   The sportswear brand plans to bolster its retail sales network to 12,000 outlets in China by 2020, with much of the growth slated for smaller cities. However, the company also knows that conducting international trade within China can be difficult and complex due to challenges presented by huge import and export volume, and minimal advance notice of regulatory changes.  

  • Report: Amazon to buy Middle Eastern online retailer

    A new deal could give Amazon a foothold in the Middle East.   Amazon has agreed in principle to buy Souq.com, a leader in the Middle East's online shopping market, according to a report in Reuters.   

  • Report: Amazon Go not a go for the public yet

    Even Amazon has technical difficulties.    The online giant is delaying the public opening of its cashier-less convenience store, Amazon Go, due to technical complications, according to MarketWatch.   

  • Report: Amazon could upend retail with new brick-and-mortar formats

    Amazon is keeping all its options open when it comes to exploring new concepts.   The online giant is exploring an array of brick-and-mortar ideas, from electronics stores to stores that sell furniture and appliance, that would use technology in ways and have a dramatic impact on how other stores operate, reported The New York Times.   

  • Sportswear retailer has a ‘disappointing finish’ in Q4, fiscal year

    A combination of sluggish mall traffic, a shaky sporting goods industry, and poorly performing merchandise took a toll on The Finish Line in the fourth quarter and fiscal 2016.  
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