eCommerce

Hungry consumers in Portland just got a new option for convenient eating.

Amazon.com is enabling Prime Now customers in Portland to obtain free delivery from local restaurants and food carts. Using the Prime Now mobile app, Portland customers can view participating restaurants, browse menus, place orders, track the status of their delivery, and watch as the driver travels from the restaurant to the delivery address in real time.

Once an order is placed, Amazon delivery drivers pick up and deliver the food within an hour or less.

Express is partnering with 17 specialty men’s apparel brands to launch a new e-commerce site.

The exclusive online-only shop will launch on express.com beginning October 2015 and will feature brands including Creative Recreation, Havaianas, Timex, Robert Mason and more. Product categories will include footwear, watches, bags & small leather accessories, electronics, small accessories & giftables and jewelry.

Just a few weeks after installing a new CEO, the Fresh Market is planning to conduct a strategic review that may include a sale of the specialty grocery chain.

The company says it has retained J.P. Morgan Securities as its financial advisor to assist in this process, which may result in the company continuing to pursue value-enhancing initiatives as a standalone company, capital structure optimization, or a sale of the company or other business combination.

Andrew Hunt, the co-founder of the hot eyewear retailer Warby Parker, has raised $138.3 million for a new venture capital firm, reports Boston Business Journal. The Boston-based firm is called Elephant Partners and is reportedly focused on consumer Internet, mobile and software. (Boston Business Journal)

Hungry consumers in Portland just got a new option for convenient eating.

Amazon.com is enabling Prime Now customers in Portland to obtain free delivery from local restaurants and food carts. Using the Prime Now mobile app, Portland customers can view participating restaurants, browse menus, place orders, track the status of their delivery, and watch as the driver travels from the restaurant to the delivery address in real time.

Once an order is placed, Amazon delivery drivers pick up and deliver the food within an hour or less.

Retailers who still think virtual reality is just for hard-core gamers should think again.

In another example of how physical retailers are employing state-of-the-art technology to remain engaging — and relevant — in a digital age, specialty apparel powerhouse Tommy Hilfiger on Tuesday became the first major retailer to employ virtual reality in its stores. The technology offers shoppers who otherwise might never attend a runway show a chance to view close-up and personal the fall runway show of the Hilfiger Collection.

Retailers operating across multiple channels need to ensure customer experience does not vary by touchpoint.

According to a new survey of 1,000 consumers by customer experience management technology provider Sitecore and King Brown Partners, 80% of respondents agreed that offering consistent shopping experiences strongly impacts a retailer’s brand perception. Ninety percent of consumers would switch brands if the brand promises one thing and delivers another.

Most retailers recognize the importance of combining the best of digital technologies and physical stores to profitably create a seamless and consistent customer experience across channels. There’s a good reason for this. Their most valuable customers are engaging with them across all channels: store, mobile, social and online. Some retailers find that these omnichannel customers spend two times to five times more than customers who buy in only one channel.