Direct To Consumer (DTC)

Etsy is getting crafty with its customer service offerings.

The online handmade arts & crafts marketplace is launching a home delivery pilot called Etsy ASAP in the New York market for the holidays. Patterning with on-demand delivery provider Postmates, Etsy ASAP enables same- and next-day delivery from participating sellers in New York City for a flat $20 fee.

Having two of something is not always better than one, especially when it comes to warehouse management systems.

“We wanted to provide the quickest means to manufacture and fulfill orders in the most cost-effective manner,” said Heather Bothern, manager of SAP applications for Harry & David, during a session at the recent SAP Retail Forum in Miami. “We needed full visibility of all materials in all locations.”

A veteran retailer has taken the reins at Vince, a leading-edge contemporary fashion label and retailer.

The company named Brendan L. Hoffman as CEO, effective immediately, replacing interim chief. He is the former chief executive and president of The Bon-Ton Stores Inc, a position he held from February 2012 to August 2014. Prior to that, Hoffman was CEO and president of Lord & Taylor.

Nike has brought its “community store” concept to California, opening a 19,000-sq.-ft.-plus location in East Los Angeles.

Amazon.com’s third quarter sales increased 23% to $25.4 billion and the online retailer and tech giant posted a huge improvement in profitability.

The company said operating income increased to $406 million in the third quarter ended Sept. 30, compared to an operating loss of $544 million in third quarter 2014. Net income increased to $79 million, or 17 cents a share, compared with net loss of $437 million, or 95 cents a share, the prior year.

Cabela’s smaller stores are not as productive as the company would like, so the outdoor retailer is putting the brakes on new store growth while it focuses on productivity.

Lululemon Athletica’s chief product officer has left the company and other key executives are in new roles as the company looks to increase innovation and execute a 10 year vision.

The operator of 336 stores named expanded the responsibilities of CFO Stuart Haselden and he now adds the title of executive VP of operations. Haselden joined the company early this year after serving as CFO of J. Crew. The company has also initiated a search to fill the newly created position of chief supply chain officer.

Fresh & Easy, which opened its first store in 2007 and was U.K. giant Tesco’s first U.S. venture, is closing its stores, the Los Angeles Times reported. The chain, which was never able to gain a foothold in the competitive U.S. grocery market, filed Chapter 11 in 2013, and was acquired by grocery billionaire Ron Burkle's Yucaipa Cos. with a loan from Tesco. [Los Angeles Times]