Department Store

New York - Enabling shoppers to buy an item online and pick it up in a local store (BOPIS) is supposed to be a means of offering additional customer convenience. But according to a new study from business analytics firm StellaService, for BOPIS shoppers, 58% of their time in-store is spent at the checkout desk (3.1 minutes on average).    For context, the checkout process for in-store shoppers is more expedient, representing only 15% of their in-store time (1.1 minutes).  

 

By Ryan Gilchrist

Walmart, Kohl’s, Macy’s and select other retailers already rank among the nation’s leading producers of solar energy, with huge investments that are growing every year. But the industry’s strong position in renewable energy still has room for improvement — literally — with millions of unutilized roof space, prime real estate for solar panels and wind turbines.

The nation’s newest mall in Sarasota, Fla., introduced shoppers to a new app with interesting navigation and personalization capabilities. Now the trick is driving downloads and usage.

Global retail shrinkage improved by 4.8% last year, thanks to strengthened loss prevention efforts and general economic improvements

Former top Sears executive Mark Cohen is at it again with harsh words recently about Sears holiday performance and long term viability.

Cohen, former chairman and CEO of Sears Canada turned teacher at Columbia’s business school, appeared on CNBC to share his views on a holiday season with top line growth that appears to have exceeded earlier forecasts.

“Sears again is going to be an enormous loser,” Cohen said.

Austin, Texas – Consumers who didn’t get what they wanted for the holidays are taking matters into their own hands. According to new research from digital deals site RetailMeNot, 81% of consumers plan to shop end-of-year sales.   Of these shoppers taking advantage of post-holiday savings, more than half (63%) plan to shop for themselves. Millennials are especially interested in after-Christmas sales, as 92% of respondents 18 to 34 years old said they plan to shop during this time.    

Ann Arbor, Mich. - Watch out Amazon, QVC is at your back—at least when it comes to  customer satisfaction.  

Hoffman Estates, Ill. – Imran Joona, executive VP of online, marketing, pricing and financial services at Sears Holding Corp., is leaving the company. In a filing with the Securities and Exchange Commission (SEC), Sears said Joona resigned Dec, 17 and will leave in February 2015 to pursue a new opportunity.