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Consumer Electronics

  • Survey reveals retailers with best customer experience

    Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

  • Report: Amazon could upend retail with new brick-and-mortar formats

    Amazon is keeping all its options open when it comes to exploring new concepts.   The online giant is exploring an array of brick-and-mortar ideas, from electronics stores to stores that sell furniture and appliance, that would use technology in ways and have a dramatic impact on how other stores operate, reported The New York Times.   

  • Gaming retailer to shutter stores this year as sales drop

    Online gaming is taking its toll on GameStop in a big way.   The retailer said that its video game category was weak, particularly in the second half of the year. This challenge, combined with shoppers’ attraction to online gaming, contributed to a total global sales decrease of 13.6% to $3.05 billion for the fourth quarter ended January 28, 2017.   The company earned $208.7 million, in the fourth quarter, compared with profits of $247.8 million for the same period a year ago.  

  • Online retailer’s newest brick-and-mortar location opens

    Amazon’s fifth bookstore is open for business.   The online giant’s newest Amazon Books location, a 6,000-sq.-ft. space, opened its doors in Chicago’s Lakeview neighborhood on Tuesday, March 23 — its first location in the Midwest, according to CBS Chicago.   

  • Real estate experts: Still business as usual at Sears

    Despite dire statements made on a recent SEC filing, Sears and Kmart stores will remain as fixtures on the retail landscape for some time to come, according to retail real estate experts contacted by Chain Store Age.   “The news was not news,” said REIT analyst Alexander Goldfarb of Sandler O’Neill + Partners about a Sears filing that questioned its own future as a “going concern.”  

  • Value teen retailer in aggressive store expansion

    Five Below Inc. reported its 11th consecutive quarter of positive same-store sales results amid bullish growth plans for the current year.   The value retailer, which targets tweens and teens with a wide array of goods all priced at $5 or below, said it will open 100 stores in 2017, including its first ever locations in the state of California. The chain opened 85 net new stores in 2016.  

  • CSA honors Breakout Retailer Award winners

    Chain Store Age honored five dynamic and growing retail and restaurant brands at its annual Breakout Retailer Awards presentation, which was held at CSA’s SPECS 2017 Conference, in Kissimmee, Florida.    The Breakout Retailer honorees for 2017 were Altar’d State, Bentley’s Pet Stuff, MOD Pizza, Sugarfina and Warby Parker. The awards were sponsored by Paint Folks, a division of Academy Service Group.    

  • Famed Seattle center set for renovation

    Pacific Place, a 20-year-old luxury retail center in downtown Seattle, will be undergoing an extensive re-do beginning the fourth quarter of this year.   The 330,000-sq.-ft. home to Nordstrom’s flagship store, Barneys New York, and Tiffany & Co. will get a new South Lake-facing grand entrance to make way for added space that will accommodate upgraded restaurant tenants.  
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