Retail

Los Angeles -- In its latest management shakeup, American Apparel has named Scott Brubaker as interim CEO, effective immediately. He replaces John Luttrell, who is resigning. Luttrell took the reins of the troubled company in June after the board removed controversial founder Dov Charney from the top spot for alleged misconduct. He also served as CFO.

Brubaker, 43, is a managing director at consulting/turnaround firm Alvarez & Marsal, and has handled interim leadership jobs for specialty retailers, including Eddie Bauer, in the past.

As part of its new ad match campaign, Family Dollar plans to match the price on any local competitors' printed advertisement starting tomorrow.

London – A group of U.K. retailers led by W.M. Morrison Supermarkets plc is reportedly seeking to extend the time period for which it can claim antitrust damages against MasterCard from 2006 to 1992. According to Bloomberg, this could add as much as $1.6 billion to the damages the retailers are seeking.

Cincinnati -- Macy’s said it plans to hire about 86,000 seasonal associates for its Macy's and Bloomingdale's stores, call centers and distribution and fulfillment centers for the 2014 holiday season, an increase of about 3.6% from 2013.

In particular, Macy’s said, its seasonal workforce has grown in recent years in the company’s network of online fulfillment centers in support of increased sales generated by the company’s omnichannel business strategy.

By Matthew K. Harding, president, Levine Management

Moving into the final months of 2014, the outlook for retail in the Northeast remains quite positive. We are seeing demand from national, local and franchise companies across a broad range of categories.
 

Chicago -- While retailers have collected years of customer data, only 9% are leveraging the information in a structured, usable way, according to HRC Advisory, a leading strategic retail advisory firm and unit of Hilco Global. The finding is part of HRC’s latest retail industry study, which found that outdated organizational structures and processes, non-integrated IT platforms and a lack of a clear roadmap are major barriers preventing customer data in enabling a retailer’s omnichannel efforts.

Macy’s is gearing up for the holiday by hiring approximately 86,000 seasonal employees at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers — a 3.6% increase from last year. In particular, the company’s seasonal workforce has grown in its network of online fulfillment centers thanks to increased sales generated by its omnichannel business strategy.

Plug and Play brings together retailers and start-ups who offer specific technology and expertise that can relieve merchants’ pain points. Customer Disruption highlights one of those start-ups in each issue with a brief Q&A. This issue, the spotlight is on George Ruan, CEO of Honey.

What does Honey do?