T-Mobile adds human touch to its AI-based customer service platformA leading retailer of wireless communication services and products is leveraging a new managed service from Amazon Web Services (AWS). Survey: Customers willing to allow more time for deliveries during COVID-19Retailers have some leeway with delivery during the COVID-19 pandemic, but they need to maintain communication. Study: Cashierless stores play a role, but how big? New analysis of the Amazon Go cashierless convenience/grocery store format suggests not every retailer may want to adopt it. COVID-19 constraints limit Best Buy’s ESL plans Best Buy is cutting back the scope of an electronic shelf label (ESL) rollout as the COVID-19 pandemic continues. Fashion retailers will pay the price for not taking advantage of AI Setting the right price has always been a complex question for fashion retailers. CSA Exclusive: Remarkable customer experience leads to retail success A leading retail influencer advises retailers to connect with their customers in memorable and personal ways. Retailers connect employees, customers with Google Meet Shopify and Schnucks are leveraging cloud-based teleconferencing technology to maintain customer service levels during the COVID-19 pandemic. Lamps Plus offers expert advice – at a distance A specialty lighting retailer is providing free online lighting design services. Survey: COVID-19 shifts grocery shopping habits The ongoing COVID-19 pandemic is affecting how, when and where customers shop for groceries. Sainsbury’s smartens and streamlines supply chain strategy Britain’s second-largest supermarket retailer is centralizing supply chain management on an artificial intelligence (AI) platform. CSA Interview: How Batteries Plus Bulbs pivoted to curbside pickup amid COVID-19 A specialty electronics retailer is realigning store operations in the wake of the COVID-19 pandemic. Survey: Retailers struggle with behavior analytics Retail and CPG companies prioritize customer behavior analytics, yet most fail to use it effectively. First Previous 294 295 296 297 298 Next Last
