Redefining customer experience in response to BOPISThe rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly. CSA Q&A: Accenture sees AI, automation as key to post-pandemic successChain Store Age spoke with Manish Sharma, group CEO, operations of Accenture, about how retailers can satisfy customers and drive growth in an era of continuing uncertainty. CSA Exclusive: FTD florist forecasting partnership blooms A leading specialty floral and gifting retailer is improving its customer experience by closely collaborating with independent florist partners. Survey: Customer experience initiatives should not end with COVID-19 Consumers appreciate the increased digital engagement from brands during the pandemic, and want it to continue beyond COVID-19. Bed Bath & Beyond overhauls inventory management as part of tech plan Bed Bath & Beyond Inc. is focusing on inventory management in the next phase of its $250 million program to drive modernization and innovation in its technology platforms. Southeastern Grocers will personalize 200 million offers per month A conglomerate operating regional grocery banners including Winn-Dixie is upgrading its targeted digital coupon program. Whole Foods likes the look of virtual beauty try-on in its stores An Amazon-owned organic grocer is joining an increasingly popular augmented reality (AR)-enabled trend in cosmetics retailing. Hudson’s Bay creates Canadian challenge to Amazon, Walmart, eBay A major Canadian department store retailer is taking on some big names with its brand new online marketplace. Survey: How does COVID-19 affect shopping habits one year later? Many of the consumer shopping trends which sprang up at the outset of the COVID-19 pandemic are still having a large impact. Procurement execs don’t see cost savings as No. 1 for bottom line A new survey of procurement executives reveals near-unanimous agreement as to what factor drives the bottom line – and you may be surprised. First Previous 297 298 299 300 301 Next Last
