Crate & Barrel accepts payments from new channelA home furnishings retailer is turning its customer service center into a revenue-generator. Newegg hatches direct-to-consumer initiativeA tech-focused e-tailer is offering manufacturers a chance to better engage with customers on its platform. Salesforce: COVID-19 affects shopping habits differently by age — and gender Significant generational — and gender— discrepancies exist when it comes to what type of measures consumers want to return to brick-and-mortar stores. Boscov’s extends online greetings to returning customers A family-owned department store retailer is improving online conversions with personalized engagement. BigCommerce streamlines online returns process A leading e-commerce platform is collaborating with a third-party omnichannel returns platform to enhance retailers’ reverse logistics capabilities. Walmart continues streamlining mobile shopping experience Walmart is not sitting back after unifying its grocery and general shopping apps. Global luxury retailer unifies digital engagement efforts The Prada Group is managing customer relationships across all channels with a single platform. Marks & Spencer speaks the customer’s language – online A British retail giant is streamlining the localization of its e-commerce site with automated translation. FedEx provides near-real-time view into shipments FedEx Corp. is integrating intelligent cloud services from Microsoft into its global digital and logistics network. Shopkick: Consumers ready to return to stores — with caveats A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted. Survey: Consumer behavior continues shifting during pandemic Comparative surveys conducted in March and April demonstrate many COVID-19-related consumer trends have accelerated since the crisis began. Include the human factor in your post-pandemic technology plans As retailers prepare for an increasingly technocentric “new normal” following COVID-19, they should design strategies around consumer behavior. First Previous 291 292 293 294 295 Next Last
