What does the modern shopper want?Speed and information are the two key factors driving today’s shopping decisions. David’s Bridal marries AI with human customer service repsThe nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. CSA Exclusive: Pilot Flying J steers toward personalization A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. Ollie’s Bargain Outlet finds value in communication Ollie’s Bargain Outlet Inc. is ensuring corporate headquarters and stores stay in touch. Exclusive: Former El Corte Ingles head looks at retail redefinition Retailers need to evaluate the need for industry transformation in areas including the store and training. The key to satisfying fashion shoppers is… Promotions are important to fashion shoppers, but not the number one influencer on their behavior. NRF 2020: The year technology got practical The most striking thing about the NRF 2020 Vision conference was the lack of striking things. Shoe Carnival steps into omnichannel merchandise planning A footwear retailer is supporting a more targeted assortment approach. Survey: Retailers are not optimizing omnichannel fulfillment Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS. Survey: Customers want services that retailers haven’t got Retailers aren’t keeping pace with customer expectations in several key areas. First Previous 276 277 278 279 280 Next Last
