Macy’s rebrands with customer-focused brand platformMacy’s is putting a big new emphasis on personalization, in-store and online. CSA Exclusive: Three experts give insight on maintaining loyaltyTop executives from Petco, Mastercard, and Hanes Brand are sharing suggestions on how to ensure customer loyalty in a challenging retail environment. As inflation bears down, retailers can uplift consumers This moment in time continues to serve up an unfamiliar combination of factors that are complicating life for retailers and consumers alike. Survey: Winning retailers differ from peers in pricing strategy Top-performing retailers stand out in how they look at and respond to pricing challenges. Survey: Customer expectations for chatbots are… A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots. CSA Exclusive: H&M streamlines fulfillment with robotics A global fashion giant is increasing the efficiency of online order fulfillment by implementing robotic technology in its North American warehouses. Bad customer service puts brands at risk Consumers do not give brands a lot of leeway in the level of service they expect. How AI, control towers and robotics can help combat inflation Inflation is a serious concern for U.S. consumers, with prices reaching a new high in January. CSA Exclusive: Innovation comes to exception-based loss prevention Exception-based reporting for loss prevention is being enhanced with technologies such as 5G networking, video analytics, RFID, and blockchain. Is Uber going all in on being an e-commerce platform? Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider. Walmart launches new telehealth, online vitamin services Walmart is continuing to expand its presence as an online provider of wellness products and services. Walmart bulks up membership program by giving it free to employees, Spotify promo Walmart’s paid membership program now has a lot of new members — and a free music streaming promotion. First Previous 216 217 218 219 220 Next Last
