Handing belligerent customers – with better customer serviceWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Exclusive Q&A: Reversing the negative impact of reverse logisticsReverse logistics is becoming one of the major supply chain challenges facing retailers, but with the right solutions and strategies, they can prevail. Canadian seafood chain expands to U.S. with enterprise platform The Captain’s Boil is supporting franchise growth in the U.S. with a full suite of front- and back-end solutions. Survey: E-commerce is full of problems A new survey reveals that virtually all online shoppers report at least an occasional issue with their experience. Study: Mobile communications jump among consumers The volume of mobile calls and texts made and received by consumers dramatically increased in 2021. CSA Exclusive: Partnering for innovation, from source to shelf CSA recently spoke with Liza Amlani, principal of the consulting practice Retail Strategy Group, about major technology trends currently impacting the retail industry. Consumers placing food delivery orders say ‘hold the fee’ A new survey indicates that consumers appreciate online food delivery, but are less keen on the fees that go with it. Levi’s saves labor with robots A leading denim brand is shifting valuable labor resources from mundane tasks to higher-value initiatives with robotic automation. Michaels connects advertisers to customers A leading arts and crafts retailer in North America is opening its customer base to targeted third-party ads. Survey: COVID-19 continues affecting grocery shopper behavior Two years into the pandemic, COVID-19 has a strong influence on how consumers shop for groceries. CSA Exclusive: Kroger reaps benefits of mobile employee engagement The Kroger Co. is expanding how it leverages its “Fresh Start” employee app and workforce management solution. Convenience innovation beyond frictionless checkout There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout. First Previous 218 219 220 221 222 Next Last
