Hot customer experience initiatives from a cold winterA positive customer experience can warm a shopper’s heart on even the frostiest of days. Best Buy extends targeted ad program to streaming TVBest Buy is partnering with the top TV streaming platform in North America to provide first-party customer data for ad targeting and measurement. Starbucks debuts collectible NFTs in metaverse loyalty program Starbucks is moving a digital extension of its Starbucks Rewards loyalty program out of pilot into full rollout. West Coast grocer Stater Bros. promotes loyalty at conveyor belt Stater Bros. Markets is communicating with shoppers at checkout in a new way. Samsonite streamlines returns and repairs Luggage retailer Samsonite is making it easier for customers to activate warranty and repair requests. QVC partners with Selma Blair in accessible shopping initiative QVC is teaming up with a Hollywood actress to promote its commitment to enhancing the accessibility of its end-to-end shopping experience. Raymour & Flanigan modernizes warehouse operations A regional Northeast furniture and mattress retailer is implementing a modern warehouse management system. Wingstop pilots AI-based voice ordering system A fast-casual restaurant chain with more than 1,500 locations worldwide is testing an artificial intelligence (AI) solution to streamline voice ordering. Best Buy makes big health care move with ‘hospital at home’ partnership Best Buy Co. Inc. is doubling down on its bet that the at-home healthcare market is poised for growth. Confident businesses use these customer experience solutions A new survey reveals significant differences between companies with confidence in their customer experience and those lacking it. First Previous 102 103 104 105 106 Next Last
