Raymour & Flanigan modernizes warehouse operations
A regional Northeast furniture and mattress retailer is implementing a modern warehouse management system.
Having started as a single, family-owned store in Syracuse, N.Y., in 1947, Raymour & Flanigan has grown to more than 140 retail locations and 7,000 employees. To manage its expanding operations and support continued growth, the retailer decided it needed to reduce manual processes and upgrade its technology systems.
As part of this enterprise effort. Raymour & Flanigan is rolling out the Körber WMS solution with the goal of achieving warehouse improvements in areas such as order accuracy, speed, and customer fulfillment.
“At Raymour & Flanigan, we believe our people are our greatest asset, and when we began working with the Körber team, we felt an immediate connection to their core business values and company culture," said Bryan Anastasi, VP of customer care and business solutions at Raymour & Flanigan. "Körber will help our associates do their jobs even more efficiently, enabling them to spend more time building customer connections. We look forward to having Körber as a partner in our future growth journey."
"As customer expectations grow, digitized warehouse functions become key to achieving these goals. Körber's WMS products make this possible, encompassing the unique needs of small businesses, global enterprises, and third-party logistics providers," said Richard Stewart, VP Software Americas at Körber Business Area Supply Chain. "All of our customers need seamless support when it comes to delivering on their brand promises, especially in the furniture retailing industry where timeliness and accuracy are paramount, after all they are handling products that set the stage for memories that will last for generations."
Raymour & Flanigan unifies operations on a single cloud platform
Raymour & Flanigan’s broader efforts to upgrade its enterprise have included consolidating, automating, and scaling its operations on the Oracle NetSuite ERP platform. Leveraging NetSuite, Raymour & Flanigan intends to consolidate, automate, and scale its operations on a single cloud platform.
Specific workflows Raymour & Flanigan seeks to automate and streamline include financial processes, as well as inventory and customer service management. In addition, by integrating data from across different business functions, Raymour & Flanigan plans to provide retail associates with access to a 360-degree customer view, to enable timely and informed customer service.
Raymour & Flanigan has 104 showrooms across the Northeast U.S., as well as 36 outlet stores, five clearance centers and an e-commerce business.