Sam's Club

Brick-and-mortar analytics provider RetailNext Inc. is expanding into the marketing space.

RetailNext has acquired Pikato, http://www.pikato.com/ a Chicago-based company whose cloud-based software enables personal, one-to-one mobile customer interactions.

After more than two decades in top finance roles at Walmart, Charles Holley, 59, is stepping down as CFO at the world’s largest retailer.

Succeeding Holley will be Brett Biggs, a well-rounded finance executive who joined Walmart in 2000 and has held key roles in each of the retailer’s divisions.

Photo: Steve Bratspies

Brevity is the soul of online retail.

According to a new survey of more than 300 consumers from checkout optimization provider PCA Predict, 84% of U.S. consumers stated they would abandon their e-commerce order if presented with complicated or lengthy Web forms.

Asked about their experience with retailers failing to deliver, an overwhelming 95% of U.S. consumers said that they would be unlikely to shop with a retailer again if an order failed to arrive.

Sam’s Club made some expansive personnel and strategy changes focused on merchandising on the same day that Walmart announced job cuts at its home office in Bentonville, Arkansas.

In a memo sent to Sam’s Club employees on Friday, Sam’s Club CEO Rosalind Brewer said the company “has been conducting an in-depth analysis of its business to map out a winning path for the future of Sam’s Club.”

The four key elements to the new strategy include:

Academy Sports and Outdoors named former Meijer president James Kevin Symancyk to the role of president and CEO in a move that suggests the retailers private equity owners could be eyeing a public stock offering.

Symancyk, 43, will assume his new responsibilities on Nov. 2, when current president and CEO Rodney Faldyn steps down after 10 years with the operator of more than 200 large format, full line sporting goods stores.

Express is making payment and participation in its loyalty program easier to accomplish from a mobile device. The specialty apparel retailer is launching a new mobile app that includes full integration with its Express Next loyalty program and cardless payment functionality.

Sam’s Club and the U.S. Chamber of Commerce Foundation are investing in an innovative program to help spawn the next generation of entrepreneurs.