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  • 1-800-Flowers.com plants seeds of seamless consistency

    Specialty retailer 1-800-Flowers.com operates across several banners and channels, and is trying to present as unified a customer experience as possible.

    1-800-Flowers has chosen the IBM Commerce on Cloud solution to ease the process of conducting transactions across all its brands, including Harry & David, Wolferman’s and Fannie May. The platform will also help deliver a seamless customer experience across the Web, mobile and call center channels.

  • Petco adds new leadership to accelerate growth plans

    Petco has added two key leaders to its executive ranks and expanded the role of its supply chain chief.

    The company announced that it has hired Jodi Watson as senior VP, Petco Direct, and Spencer Insolia as VP, Petco and president, Doctors Foster & Smith. The company has also named John Carcasi as senior VP, supply chain & merchandise planning, expanding his previous role to encompass all supply chain and inventory related activity across the company.

  • Best Buy adds Silicon Valley heft to board

    The board of directors at Best Buy Co. is losing a longtime board member and gaining a new voice with experience in forming relationships with top venture capitalists in Silicon Valley.

    The retailer announced that former CEO Brad Anderson will retire from the board of directors and that the company has appointed corporate venture capital leader Claudia Fan Munce to the board.Anderson will serve the remainder of his term through the end of the annual shareholder meeting on June 14. Munce will stand for election at that time.

  • North Face expands artificial intelligence engagement

    Specialty outdoor retailer The North Face is reportedly taking a desktop-based interactive online shopping experience it launched in December to a new platform. According to VentureBeat, The North Face is launching a mobile app that will let consumers find products using natural conversation to conduct searches and receive personalized recommendations. The app is scheduled to launch in April 2016.

  • Tech Guest Viewpoint: Driving Impulse Buy with Technology

    The term “impulse buy” has a negative connotation to many. Picking up that guilty pleasure snack in the checkout line at the supermarket, that gadget you don’t really need, or those shoes that are on sale all qualify.

  • Six reasons why the RILA board just got stronger

    Photo: Marvin Ellison, CEO, J.C. Penney

  • Whirlpool dives into smart appliances

    Appliance manufacturer Whirlpool is launching a new partnership with IBM that is likely a sign of how the consumer product market will substantially change in the next few years.

    Whirlpool is now combining connected home appliances with IBM Watson services, including cognitive analytics, to provide more personalized services to consumers.

  • Under Armour seeks deep understanding of consumer fitness

    Under Armour is undertaking an ambitious effort to provide extremely personalized health and fitness coaching, assisted by IBM.

    Under Armour has entered a strategic partnership with IBM to create and provide data-backed health and fitness insights, powered by IBM Watson's cognitive computing technology. The partnership will combine Under Armour’s new UA Record personal fitness app with an IBM Watson Cognitive Coaching System.

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