Helzberg Diamonds

The chief executive of Helzberg Diamonds is stepping down.

Helzberg Diamonds is using leading-edge technologies such as augmented reality (AR) to modernize its brick-and-mortar customer experience.

Helzberg Diamonds has a new marketing chief.

Helzberg Diamonds is launching a new concierge service — with a twist.

Helzberg Diamonds is taking steps to ward off credit card fraud.   The jeweler has implemented NCR Connected Payments to mitigate payment card theft and fraud risks for its customers. The cloud-based payment solution provides data and transmission protection, from PIN pad to payment processor, reducing Helzberg’s exposure to potential payment data theft and fraud.   

At a time when consumers have been trained to hold out for the sale, lingerie retailer Etam has entered into a partnership with First Insights designed to empower the brand to get the product and price right the first time.       

Helzberg Diamonds is committed to “making people feel loved.”   By adopting a set of multichannel customer experience management solutions, the jeweler is taking the next step to “wowwing” its shoppers with more personalized customer service cross-channel.   

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive.

So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

The National Retail Federation is recognizing the nation's top law enforcement officers with the organization's annual loss prevention awards.

Recipients of the Ring of Excellence, Law Enforcement Retail Partnership and Retail Case of the Year will be honored during an awards ceremony at NRF PROTECT, the retail industry’s largest event for retail loss prevention executives in North America.

Port Townsend, Wash. -- Intellicheck Mobilisa, a leader in ID verification and wireless technology, signed a contract with Helzberg Diamonds to implement ID Check throughout Helzberg’s 230 U.S. retail locations.

Helzberg Diamonds will utilize ID Check at the point-of-sale (POS) in its stores to analyze and authenticate driver’s licenses, with a goal of reducing the risk of fraudulent purchases.