Helzberg strives for multichannel VIP customer experiences

Helzberg Diamonds is committed to “making people feel loved.”



By adopting a set of multichannel customer experience management solutions, the jeweler is taking the next step to “wowwing” its shoppers with more personalized customer service cross-channel.



A company founded on the core values of embracing innovation and change; driving productivity, and working smarter to exceed customer expectations, Helzberg Diamonds is leveraging NextGen Agency’s cross-platform support across contact center and social experiences.



The platform’s multichannel contact center solution includes technical support, customer care, sales and lead generation capabilities. Meanwhile, social and multimedia management solutions will help Helzberg manage social strategies and transformation. This includes using monitoring tools to gain insight into details that will drive personalized social media marketing and sales.



Helzberg is a subsidiary of Berkshire Hathaway.