-
Survey: Petsmart, Amazon lead in customer experience
Waban, Mass. - PetSmart and Amazon.com deliver the best customer experience in the retail industry. According to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers, PetSmart and Amazon.com tied for the top spot, each scoring 82%, which put them both in fourth place overall out of 293 companies across 20 industries.
Walgreens came in a close third with a rating of 81% and a ranking of eighth, while Bed Bath & Beyond, Lowe's, and Costco all earned 79% and tied for 19th place overall.
-
Foot Locker runs up profit in Q4; sales surge
New York -- Foot Locker posted better than expected fourth quarter earnings on Friday, amid strong holiday sales. Net income jumped 21% to $146 million in the quarter, up from $121 million last year.
Total sales in the quarter increased 6.7% to $1.91 billion, also beating estimates of $1.87 billion. Same-store sales rose 10%.