Blue Yonder

The big news for retailers this holiday season has been the strong surge in online shopping. It’s not that high online volumes weren’t expected; estimates placed online purchases to be as high as 20% of total holiday sales this year.

It seems we’ve hit a tipping point, however, where online promotions are of equal or greater importance to Black Friday retail success than in-store promotions, and where Cyber Monday has morphed into Cyber Week.

Retail enterprise technology provider JDA Software Group Inc. is increasing its 24x7 technical support capabilities for clients in North and Latin America.

JDA is opening a new Center of Excellence (CoE) in Monterrey, Mexico. The new facility is the fourth CoE, and the first in Latin America, operated by JDA to provide expert 24/7 support to more than 4,000 customers.

Scottsdale, Ariz. – JDA Software Group Inc. is launching new integrated fulfillment capabilities that combine the functionality of JDA intelligent fulfillment and labor productivity solutions with order management solutions from IBM Commerce. This technology collaboration is designed to let retailers process orders more intelligently and profitably across sales channels in real-time, to ensure customers have a positive end-to-end buying experience.

Retail is becoming an increasingly hot market for hosted cloud computing providers. Some of those providers, such as Amazon Web Services (AWS) and the Aliyun cloud division of Alibaba, are operated by retailers.

Hangzhou, China – A week after unveiling a cloud protection plan and releasing more than 60 new cloud products and solutions through its cloud computing subsidiary Aliyun, Alibaba is not standing still.

The Chinese Internet giant is firmly staking a claim in the cloud with the planned investment of an additional $1 billion to fuel further growth at Aliyun.

A week after releasing more than 60 new cloud products and solutions through its cloud computing subsidiary Aliyun, Alibaba is making more bold moves.

Scottsdale, Ariz. - JDA Software Group Inc. has created a new single-user software solution called JDA Planogram Generator Client, or myPG, which automatically creates large numbers of optimized, store-specific planograms for individual users. The planograms take into account user-defined merchandising instructions, fixtures, assortments and performance data.

In a single batch effort, high volumes of planograms can be quickly produced and distributed. myPG is built on the capabilities of JDA Planogram Generator.
 

Seattle – Amazon.com is heading east with its Amazon Web Services (AWS) hosted cloud computing platform – all the way to India.

AWS will launch an “infrastructure region” in India in 2016, meaning customers there will have access to locally based hosted cloud services.

Scottsdale, Ariz. – JDA Software Group will release its next generation of cloud-based omnichannel and supply chain solutions on the public Google Cloud Platform. Through this collaboration, Google will provide a scalable and flexible technology platform via the cloud to support JDA’s future application development and delivery.   

There has been a great deal written about omnichannel’s impact on the store, multichannel shopping behaviors and cross-channel fulfillment. What seems to have gone unreported, however, is the tremendous impact labor costs can have on profitably delivering the omnichannel shopping experiences consumers now demand.