Blue Yonder

Year-round e-commerce sales and discounting have dulled the impact of traditional Black Friday sales for many consumers.   These shoppers are so desensitized to “Black Friday hype” that nearly three in four respondents (73%) said they prefer to do their holiday shopping outside of the holiday season, during e-commerce sales, such as Amazon Prime Day. These preferences have influenced 47% of shoppers to skip Black Friday or Cyber Monday altogether this year, according to the second annual “JDA Consumer Survey.”

Half of retailers are unprepared for future labor challenges.

That’s according to a new survey of more than 250 U.S. store managers by JDA Software Group, which finds that a perfect “labor” storm is brewing for retailers — one fueled by ever-expanding customer needs, increasing complexity and new and shifting labor regulations.

Retailers who are looking to provide a genuine omnichannel customer experience can take one crucial step to help themselves.
 
According to a new study of more than 300 global retail CEOs, including 100 U.S. CEOs, from enterprise retail technology provider JDA Software Group Inc. and PwC, operational silos are a key inhibitor to delivering an integrated, seamless experience. Only 18% of CEOs said they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers.
 

Retailers who are looking to provide a genuine omnichannel customer experience can take one crucial step to help themselves.

According to a new study of more than 300 global retail CEOs, including 100 U.S. CEOs, from enterprise retail technology provider JDA Software Group Inc. and PwC, operational silos are a key inhibitor to delivering an integrated, seamless experience. Only 18% of CEOs said they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers.

In the next few years, retailers around the world are set to substantially increase their investments in e-commerce software, with five vendors spearheading the growth.

According to a new study from Research and Markets, the global retail e-commerce software market will expand at a compound annual growth rate (CAGR) of 12.95% during the period 2014-2019. Research and Markets has identified Magento, Oracle ATG Commerce, PrestaShop, Shopify and WooThemes as the five key retail e-commerce vendors.

JDA Software Group Inc. is releasing enhancements to its warehouse management solution designed to make it more accessible and responsive to real-time, omnichannel supply chain needs.

To maximize accessibility of warehouse management, JDA is embedding mobility into all aspects of the solution. Thus employees can use the application in any location without a workstation. This allows managers to track and observe employees executing their work on the floor, while allowing warehouse associates to accomplish tasks using touchscreens and visual guides on the floor.

The big news for retailers this holiday season has been the strong surge in online shopping. It’s not that high online volumes weren’t expected; estimates placed online purchases to be as high as 20% of total holiday sales this year.

It seems we’ve hit a tipping point, however, where online promotions are of equal or greater importance to Black Friday retail success than in-store promotions, and where Cyber Monday has morphed into Cyber Week.

Retail enterprise technology provider JDA Software Group Inc. is increasing its 24x7 technical support capabilities for clients in North and Latin America.

JDA is opening a new Center of Excellence (CoE) in Monterrey, Mexico. The new facility is the fourth CoE, and the first in Latin America, operated by JDA to provide expert 24/7 support to more than 4,000 customers.