JDA looks south of the border for new excellence center

Retail enterprise technology provider JDA Software Group Inc. is increasing its 24x7 technical support capabilities for clients in North and Latin America.



JDA is opening a new Center of Excellence (CoE) in Monterrey, Mexico. The new facility is the fourth CoE, and the first in Latin America, operated by JDA to provide expert 24/7 support to more than 4,000 customers.



Worldwide, JDA’s global CoEs in Bangalore, India, Hyderabad, India and Warsaw, offer technical support employees who collaboratively work to serve customer needs. The new CoE will provide support primarily to JDA customers in Canada, the U.S., Mexico and the rest of Latin America. These specialists help customers optimize results from their JDA solutions via a range of online and phone support.



While the new CoE will initially include services and support, in 2016, it will expand to include cloud and consulting services.



“As Monterrey is a very dynamic city, and enjoys a high concentration of businesses and highly skilled talent,” said Salil Joshi, executive VP, Center of Excellence at JDA Software. “Monterrey’s central geographic location allows JDA to establish a quick physical and linguistic connection with North and South America. Finally, Monterrey’s time zone should help JDA synchronize its support staffing with key customer service windows in the Americas region.”