JDA, IBM offer end-to-end buying efficiency

Scottsdale, Ariz. – JDA Software Group Inc. is launching new integrated fulfillment capabilities that combine the functionality of JDA intelligent fulfillment and labor productivity solutions with order management solutions from IBM Commerce. This technology collaboration is designed to let retailers process orders more intelligently and profitably across sales channels in real-time, to ensure customers have a positive end-to-end buying experience.



The integrated release offers specific benefits including “click and collect ordering that lets shoppers select preferred pick-up or delivery time and location. Behind the scenes, JDA and IBM integrate the order management, the warehouse management and the transportation management systems to fulfill each order.



In addition, in a new intelligent returns authorization process, the order management system alerts the warehouse management system of expected returns. By including returned items as part of available inventory, teams can proactively fulfill orders and reduce the number of markdowns. Other new features include destination-driven demand, which attributes the demand of orders of out-of-stock items that are fulfilled to the store of origin.