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Customer Centricity: The Holy Grail of Omnichannel Retail?
By Anand Medepalli, VP of Solution Strategy, JDA Software Group Inc.
There will be more changes in retail the next 10 years than what has been seen in the last 50 years. Maybe that’s why omnichannel retailing is a hot topic. Omnichannel retailing centers on providing a seamless shopping experience regardless of channel to deliver a unified and customized shopping experience.
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JDA Software seeks new CEO
JDA Software Group, a leading global supply chain planning and execution solutions provider, has appointed Baljit (Bal) Dail, a technology executive who has served as JDA’s chairman since May 2013, as interim CEO, effective immediately, replacing Hamish Brewer, who is leaving the company.
Dail will lead the search for a permanent successor to lead the company in the next phase of its strategic growth plan.