Negative online reviews can hurt local businesses – here’s howA bad online review can have serious repercussions for a local business. Exclusive Q&A: Academy Sports + Outdoors merchandising head on customer focusAcademy Sports & Outdoors pays close attention to local customer demand signals when designing its merchandising strategy. Your mobile shopper expects more than you think Mobile shoppers are on the go. That’s the point. Sport Clips deploys agentic AI to localize customer engagement A leading men’s and boy’s haircare franchise chain executes local review management and search optimization with help from artificial intelligence. Brands focus agentic AI on lower-level customer experience workflows Agentic AI is growing in popularity for customer engagement, but not in all areas. Survey: Poor automated customer service leads some consumers to switch brands Consumers have limited patience when it comes to automated customer service. Weis Markets deploys Instacart smart carts at select stores A regional mid-Atlantic grocer is starting to roll out artificial intelligence-based Instacart Caper Carts. Many consumers don’t see value in store technology – here’s why U.S. retailers are investing heavily in store technology, but many shoppers are not reporting benefits. Why retailers are putting next-gen AI in the palm of the worker’s hand Retailers are increasing the versatility and efficiency of their employees by equipping them with mobile artificial intelligence. The Paper Store deploys custom beverage dispensers in stores A specialty gift retailer is linking its stores to a connected beverage platform in an effort to improve the brick-and-mortar shopping experience. 1 2 3 Next Last
