Research Topic

New York – Multicultural consumers are growing in importance as the U.S. increasingly becomes a multicultural country. According to an upcoming study from Nielsen, “The Multicultural Edge: Rising Super Consumers,” multicultural consumers today are leaders in technology adoption.

New York -- Retailers in the United States are taking a huge risk by underestimating the buying power of the over-50 generation, according to a new report by the Fung Business Intelligence Centre.
 
The study, “A Booming Opportunity: Profiling from a Graying America,” finds that the aging Baby Boomers will continue to be a growing consumer market for the next 20 years.

Boston -- Walmart narrowly leads the one-stop basket assessment versus Target, according to the latest Kantar Retail basket pricing study, which examines a basket of grocery, HBA, and general merchandise items. Study findings indicate Target’s overall basket is 3.5% more expensive than Walmart’s and Walmart leads in each of the sub-baskets, with the strongest lead in general merchandise.
Notable findings from the study include:

New York -- Lowe’s is looking to put smile on the face of residents who live in the 10 U.S. cities hardest hit by this past winter by giving the areas a makeover. Lowe's said it will deploy Lowe’s "Heroes," or employee volunteers, to visit the "10 Bleakest Cities of 2015" to complete makeover projects that have been neglected or delayed because of extreme winter conditions. Volunteers will complete projects such as painting, landscaping, creating outdoor rooms and adding curb appeal throughout the spring season.

Lawrenceville, N.J. - Apparel and general merchandise manufacturers and retailers are using item-level, electronic product code (EPC)-enabled radio frequency identification (RFID) to enhance inventory visibility and respond to consumer demands for omnichannel options. According to results of the 2014 GS1 US Standards Usage Survey, more than half (57%) of retailers reported that they are currently implementing RFID, and another 19% planned to implement RFID within the next 12 months.

In case you missed it, the first quarter edition of Walmart Supplier News is now available. For perspective on Walmart COO Judith McKenna’s quest for operational excellence and a wide range of Walmart-related topics click here. 

The CVS Health Foundation is backing up its promise to make a $5 million  commitment to the Campaign for Tobacco-Free Kids by announcing the first four winners of grants.

San Jose, Calif. - Customer experience optimization is becoming an increasingly critical discipline as organizations enter a new era of marketing. Ninety-six percent of companies deem customer experience optimization as "important," with more than two in five companies (41%) claiming that this is now a "high priority" for their organization, according to the study.

New York -- Retail CFOs expect U.S. consumers’ feverish appetite for online buying to continue its strong upward trajectory in 2015. According to a recent BDO USA survey, nearly four out of five (78%) retail chief financial officers anticipate their online sales to grow. Overall, CFOs forecast an impressive 9.9% boost to e-commerce sales this year. This projected increase comes after the Commerce Department’s estimate of a record-breaking $304.9 billion in U.S. online sales in 2014.
 

Waban, Mass. - PetSmart and Amazon.com deliver the best customer experience in the retail industry. According to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers, PetSmart and Amazon.com tied for the top spot, each scoring 82%, which put them both in fourth place overall out of 293 companies across 20 industries.

Walgreens came in a close third with a rating of 81% and a ranking of eighth, while Bed Bath & Beyond, Lowe's, and Costco all earned 79% and tied for 19th place overall.