Consumer Attitudes & Behavior

Payments are no longer a means to an end for accepting money and finalizing a transaction.

According to a new global survey of senior retail executives responsible for payments strategy and/or payments IT strategy from payments company ACI Worldwide and technology analyst firm Ovum, “2016 Global Payments Insight Survey: Merchants and Retailers,” up to 81% of retailers view payments as a clear part of their business strategy.

London stands at the forefront of international retailing as a global retail powerhouse, and as the number one market in the world.

That’s one of the findings of a new study from JLL, which identifies the top 50 major cities worldwide that offer the top growth prospects for retailers’ expansion plans. Hong Kong follows London in the rankings, with Paris, Dubai and New York City rounding out the top five. (A list of the top 25 markets is at the end of article.)

The shopping habits of American woman have changed dramatically in recent years and new consumer research from Blackhawk Engagement Solutions reveals just how much.

Don’t miss tomorrow’s webinar, “How Women Shop,” during which Blackhawk will share key learnings from the research and thoughts on how retailers can win with women on the mobile-driven path to purchase.

Click here to register.

The retail executives responsible for delivering omnichannel customer experience admit there is much work to be done to come in line with consumer expectations and demands.

Business technology and services provider Periscope, a McKinsey solution, conducted a survey of attendees at World Retail Congress 2016 held in Dubai in April 2016. According to the results, only 21% say they are more confident than a year ago on delivering omnichannel experiences. Another 45% say progress is not happening fast enough.

When it comes to shopping in stores, “digital natives” want the same technological conveniences they have come to expect online.

According to a new research report from Euclid Analytics, “Bringing Digital Engagement In-store,” 67% of millennial adults age 18-34 would be very or somewhat likely to use in-store WiFi for faster checkout via an exclusive VIP line. This compares to 60% of Gen Xers 35-54 and only 38% of baby boomers age 55 and older.

Macy’s ranked as the department store of the year in the Harris Poll’s 28th annual EquiTrend Study, which recognizes the strongest brands based on consumer response.

In coming out on top, Macy's unseated Kohl's, which has held the honor since 2012. Macy's also showed one of the largest brand equity increases (+7%) over a three-year period.

Macy’s ranked as the department store of the year in the Harris Poll’s 28th annual EquiTrend Stud, which recognizes the strongest brands based on consumer response.

In coming out on top, Macy's unseated Kohl's, which has held the honor since 2012. Macy's also showed one of the largest brand equity increases (+7%) over a three-year period.

Eighty-eight percent of consumers plan to celebrate Mother’s Day 2016 and clothing is this year’s big winner.

That’s according to the annual Brand Keys Mother’s Day survey, which found that consumers intend to spend on average $205.00 this year, up 6% over 2015.

Men, following a long-standing tradition, intend to spend more than women, reporting an anticipated average spend of $228. Women reported an anticipated spend of $182.