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Consumer Attitudes & Behavior

  • Report: Email campaign opening rates are highest on…

    Staying true to the adage, “timing is everything,” retailers must be mindful that the best days for email-driven engagement don’t necessarily translate into same-day conversions, according to a new report from Yes Lifecycle Marketing.  

  • Kantar Retail makes holiday sales prediction

    Retailers can expect a slight rise in holiday sales this year compared to last — fueled largely by the online channel.   That’s according to Kantar Retail, which released the industry’s first 2016 holiday sales forecast. It projects growth of 3.8% for the fourth quarter, a slight increase over the 3.4% growth in the year-ago period.     

  • Express tumbles in Q2

    Express Inc. cut its annual profit forecast as the chain struggled with declining sales and weak store traffic in its second quarter.   The retailer reported net income of $10.1 million for the quarter ended July 30, short of Wall Street expectations, down from $21 million, in the year-ago period.   Revenue fell 6% to $504.8 million, also below Street forecasts. Same-store sales, which include online sales, fell 8%, which was worse than analysts expected.  

  • Report identifies holiday shopping challenges

    Consumers expect to spend the same or less on holiday gifts this year.   That’s according to Berkeley Research Group, whose 2016 Holiday Retail Outlook report also identified five major challenges facing retailers as they head into the holiday season.  

  • First Data report: Back-to-school spending starting to heat up

    Back to school sales appear to be rebounding this year after experiencing sluggish growth over the past three years (2013-2015).   That’s according to First Data’s Back-to-school SpendTrend report, which is based on aggregate same store sales activity in the First Data point-of-sale network.   Some of the most significant findings include:  

  • Dick’s Sporting Goods acquires team business tech firm

    Back in January, Dick’s Sporting Goods launched Team Sports HQ in an effort to capture the nation’s lucrative youth sports league business. Today the company announced the purchase of the tech to get it there.  

  • Survey: Hispanics rely on phones to make back-to-school choices

    Three-quarters of Hispanic shoppers in the U.S. will make back-to-school purchase in stores, but which ones will be strongly influenced by their mobile marketing offers.   A survey of 500 Hispanic consumers conducted by mobile ad platform Retale found nine out of 10 saying they’d be using their smartphones to shop and that their dollars would be put toward the best deals.  

  • Post-online jobs report: 1.2 million fewer retail workers

    If online retail didn’t exist, 1.2 million more people would be working in the retail industry.   Online productivity is that much higher, according to J.P. Morgan Chief U.S. Economist Michael Feroli. He told MarketWatch that revenue per online employee is four times greater than the brick-and-mortar variety: $1,267,000 to $279,000.
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