Consumer Attitudes & Behavior

Amazon is not the only e-commerce retailer to gain shoppers as a result of the COVID-19 pandemic.

Ace Hardware ranks highest in customer satisfaction among home improvement retailers for the 13th time in 14 years.

Two-thirds of B2C and B2B e-commerce companies have reported neutral or positive impact on their sales from COVID-19.

Restaurant visits are up overall as local COVID-19 restrictions are being lifted, but the nationwide average doesn’t tell the whole story.

It won’t be business as usual for non-essential retailers slowly reopening stores — or when it comes to hiring holiday staff.

A new report from Coresight Research predicts that 20,000 to 25,000 stores will close in the United States this year.

Top online categories during the COVID-19 crisis include personal care products. 

The grocery industry has exerted the most consistent and visible efforts in implementing health and safety standards in response to the pandemic, followed by big-box and drug stores.

In its report focusing on 2020’s historic first quarter, JLL observed that retail and real estate were among the industries hardest hit by COVID-19.

The U.S. retail sector could take years to recover from the impact of COVID-19, and the hit could be worse than that of the Great Recession.