Macerich posts positive Q1 results through FebruaryMacerich put a positive spin on its first-quarter financial results by cutting the period short in reporting some measures. Customer satisfaction stays steadyOverall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Study: Consumers ready to buy apparel in-store — but nix try-ons Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. Consumer impulse purchases jump in April Americans spent more on impulse purchases post-pandemic than before the outbreak. Survey: Consumers pivot toward e-commerce during COVID-19 A new survey suggests consumers plan to shop online more as they visit brick-and-mortar stores less due to the COVID-19 pandemic. Survey: Personalized service keeps customers happy Customer service personalization can boost shopper spending and retention. Recovery likely in ‘fits and starts,’ according to NRF chief economist With some governors lifting stay-at-home orders across the country, economic recovery from the COVID-19 pandemic is likely to come gradually and may vary by location. Discounters see the biggest surge in online grocery shoppers The largest year-over-year percentage-point increases in online grocery shoppers are not occurring at traditional supermarkets. Analysis: Wayfair has failed to turn over a new leaf as net loss continues to rise In starting its new fiscal year, Wayfair’s results make it clear that the company has failed to turn over a new leaf. Wayfair Q1 sales surge but loss widens Wayfair Inc.’s sales grew nearly 20% in its first quarter as Americans spruced up their homes during the COVID-19 outbreak. Survey: Retail shrink rises in 2019; only 6% of losses recovered Retail theft due to shoplifting and dishonest employees remains a serious problem for retailers. Survey: COVID-19 will permanently shift online shopping habits Curbside pickup is one omnichannel shopping service that will remain popular after the COVID-19 pandemic subsides. First Previous 169 170 171 172 173 Next Last
