Attitudes: Retailers

There appears to be a disconnect in how retail marketers and consumers view the current state of customer experience.

After some rough going due to the partial government shutdown and stock market fluctuations, consumers are feeling more positive about the economy — at least most of them are.

Governor of New Jersey gives his support to a proposed fee of $150 per employee for employers that have 50 or more employees receiving state Medicaid benefits.

Brands are often failing to deliver the experience customers want, with potentially serious consequences.

Nielsen and The NPD Group are creating a service that will measure the shopping behaviors of the modern consumer.

Customer service is a key factor for U.S. adults when choosing where to shop and how much they will spend.

Last fall, California became the first state to pass a law requiring publicly traded corporations to add women to their boards. Hmm, “All male? Go to jail.” Not quite.

Brands need to do a better job connecting with customers in several key touchpoints.

Companies need to take care of the causes and people they publicly support.

Consumer confidence fell to an 18-month low in January amid market volatility and the government shutdown.