Nielsen, NPD team up for next-generation shopper panelNielsen and The NPD Group are creating a service that will measure the shopping behaviors of the modern consumer. Survey: Good customer service is money for retailersCustomer service is a key factor for U.S. adults when choosing where to shop and how much they will spend. Break the Glass Ceiling (or break the law) Last fall, California became the first state to pass a law requiring publicly traded corporations to add women to their boards. Hmm, “All male? Go to jail.” Not quite. Study: Five customer experience disconnects to avoid Brands need to do a better job connecting with customers in several key touchpoints. Consumer confidence falls again amid government shutdown Consumer confidence fell to an 18-month low in January amid market volatility and the government shutdown. Public stances by businesses raise risk of consumer boycotts Companies need to take care of the causes and people they publicly support. Study: Amazon dominates e-commerce branding Amazon is as popular with brands as with consumers, according to a new study. Survey: These consumers will pay for fast delivery Everyone appreciates fast delivery, but some demographic groups are more likely to pay for it. Study: How well do retailers see their inventory? A new study suggests retailers may be attempting to improve their inventory view. Kronos: Unplanned employee absences impact staff productivity, manager stress Frequent unplanned absences by employees are taking a toll on store operations. First Previous 15 16 17 18 19 Next Last
