Customer satisfaction stays steadyOverall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Recovery likely in ‘fits and starts,’ according to NRF chief economistWith some governors lifting stay-at-home orders across the country, economic recovery from the COVID-19 pandemic is likely to come gradually and may vary by location. Survey: Digital grocery sales hit new record as COVID-19 pandemic continues Online grocery sales for home delivery and store pickup in April 2020 reached a new record. Mall stocks rise on first day of trading this week The stocks of leading REITs including PREIT, Macerich, Tanger, and Simon all rose when the market opened on Monday. How could that be? Survey: Consumers impacted by how employers are treating workers Survey: Most retailers see COVID-19 crisis lasting one month or more Only 2% of retailers expect business to go back to normal in less than one month. Consumers will dump brands they don't trust Poor product quality is not the only factor that erodes consumer trust in a brand. Which customers return the most purchases, and why? A new survey reveals a small percentage of shoppers are responsible for a large portion of returns. The most used social media platform is… Across all age groups, one social media platform far outweighs all others in terms of use. Survey reveals what matters most to in-store shoppers Price is important, but something else is also a critical differentiator for brick-and-mortar retailers. Here’s what Gen Z, millennials like — and dislike — about in-store grocery shopping While many younger consumers have purchased groceries online, it is not their preferred destination when it comes to food shopping. Kronos survey finds many stores were understaffed for holiday season Only one in three stores were fully prepared in terms of holiday staffing. First Previous 9 10 11 12 13 Next Last
