Digital Marketing

New York -- Omnichannel retailer Century Martial Arts will share insights on how it leverages business intelligence to better monitor and engage with customers during a Chain Store Age webcast on Tuesday, September 23, at 2 p.m. EDT (11 a.m. PDT). Sponsored by Microsoft Dynamics, the presentation will take BI from buzz word to a “getting down to business” strategy and discuss how to elevate reporting to real intelligence – and actionable insight.

Saks Fifth Avenue is launching a new user-generated content hub on its e-commerce site. Called #SaksStyle and based on the Curalate Fanreel image integration platform, #SaksStyle allows customers to display photos from Instagram, Twitter, Facebook and Tumblr in a social shopping environment.

Here are three reasons to like (and very possibly emulate) what Saks is doing with its latest social venture.

Ottawa, Canada - The retailers who “won” during the holiday season in 2013 were those that offered meaningful discounts on a sizable number of products on Black Friday instead of discounting a small number of door crashers. According to analysis from 360pi and Retail Systems Research, poor financial performance followed those retailers who discounted during the week leading into Black Friday, and those who kept discounts in place following Cyber Monday generally fared better than those who raised prices.

Phoenix – Sprouts Farmers Market has teamed up with Nashville, Tenn.-based integrated ad agency Redpepper to use omnichannel marketing to produce market awareness and traffic for four new stores in the suburban Atlanta area. In addition to traditional outdoor, print, radio and newspaper ads, Sprouts used Facebook- and email-based marketing techniques.

Instagram has become a mainstream social media tool for retailers. However, while most retailers limit their Instagram usage to maintaining an official page or encouraging customers to post photos with Instagram hashtags as part of promotional campaigns, some retailers are more forward-thinking in their Instagram approach.

Here are three retailers showing real insight in how they are leveraging Instagram to its fullest potential:

By Sanford Stein, founder, Stein LLC

With the point-of-sale tucked away in one’s backpack, pocket or purse, how does the store-based retailer expect to survive in an e-everything world? And what is to become of the malls, the meccas of economic indulgence that were driven by the shop-till-you-drop dynamic we thought would last forever? We are currently in a period of just such a change wave, driven by a dramatic demographic shift, corporate downsizing, economic stagnation, and rising costs.

J.C. Penney is launching a new online sports store that will be powered by Fanatics, an online retailer of officially licensed sports merchandise.

Fanatics operates an e-commerce platform for hundreds of collegiate and professional sports teams, leagues and media sites. Now, it will provide sports fans with a selection of team apparel and merchandise at JCPenney.com, offering more than 300,000 licensed products spanning all the major sports leagues.

Pittsburgh – Dick’s Sporting Goods has launched an extensive update of its mobile app. The updated app offers features including access to the ScoreCard rewards program, a store locator, and in-app purchase functionality.