Amazon releases four new Agentic AI solutionsAmazon is expanding its Amazon Connect next-gen artificial intelligence customer service tool into a set of four solutions. EXCLUSIVE Q&A: Home Depot AI-enables store phone customer serviceThe Home Depot is improving in-store customer experience and associate effectiveness with artificial intelligence voice technology. Age Verification: New technology affords retailers new protections The pace of technological change provides enormous opportunities — but at the same time creates equally enormous challenges as data is increasingly seen as currency. AutoZone, Home Depot, Macy’s, Ulta enter Google Agentic AI partnerships Four major retailers are all teaming with Google to launch agentic artificial intelligence services and solutions. Rue La La parent Rue Gilt Groupe identifies high-risk refund claims An off-price luxury e-commerce retail company is integrating real-time policy abuse alerts into its customer service interactions. EXCLUSIVE Q&A: Target focuses on in-store customer connections Target Corp. sees the physical store as much more than a place to sell goods. Three hot personalization initiatives from a cold winter The winter of 2025-26 was a tough one for much of the country, but it didn’t stop retailers from making customers feel seen. AI is changing product discovery – here’s how The rapid growth of artificial intelligence-referred sources in online retail traffic is having an impact on how consumers discover products. Survey: Consumers don't fully understand legal rights when returning a product Nearly half of consumers who attempt to return a product end up abandoning the process due to friction. U.K.'s Debenhams Group provides online post-purchase protection A U.K.-based global online fashion retail conglomerate is enhancing its customer service capabilities after the shopper clicks "buy." First Previous 1 2 3 4 Next Last
