Three hot personalization initiatives from a cold winterThe winter of 2025-26 was a tough one for much of the country, but it didn’t stop retailers from making customers feel seen. AI is changing product discovery – here’s howThe rapid growth of artificial intelligence-referred sources in online retail traffic is having an impact on how consumers discover products. Survey: Consumers don't fully understand legal rights when returning a product Nearly half of consumers who attempt to return a product end up abandoning the process due to friction. U.K.'s Debenhams Group provides online post-purchase protection A U.K.-based global online fashion retail conglomerate is enhancing its customer service capabilities after the shopper clicks "buy." Q&A: Neelima Sharma, SVP, omnichannel & e-commerce technology, Lowe’s Lowe’s Companies Inc. is fitting artificial intelligence into its broader enterprise strategy. FedEx: AI grows in importance for returns Consumers are increasingly using artificial intelligence tools and no-box, no label options when they return products. Amazon adds Agentic AI capabilities to customer service tool Amazon has expanded its Amazon Connect customer service solution with new capabilities. EXCLUSIVE Q&A: Drew Ann Long, founder & inventor, Caroline’s Cart Caroline’s Cart, which assists caregivers of children and adults with disabilities in retail store navigation, is partnering with a leading advocacy group. Red Lobster AI-enables takeout phone ordering Customers who place phone orders with Red Lobster Seafood Co. are now guaranteed their calls will be answered and orders processed. TotSquad partners with Target on baby 'concierge' program Target Corp. is partnering with a parenting technology platform to guide customers online through registry creation and product recommendations. First Previous 1 2 3 Next Last
